Shipping policy
Every Sand & Slate order is carefully personalized, packaged and shipped from Edmonton, Alberta, Canada. 🤎
order processing
Our current processing time is 10–15 business days, excluding weekends and statutory holidays.
This is the time required to personalize, prepare and package your order before shipment.
Processing times do not include shipping or delivery time. Your order's transit time begins once it has been dispatched.
Please keep this in mind when ordering for birthdays, holidays or other special occasions.
shipping within canada
We offer the following shipping options:
-
Free standard shipping (untracked) on orders of $25 CAD or more.
-
Free tracked shipping on orders of $75 CAD or more.
-
Orders under $25 CAD: Shipping rates are calculated at checkout.
Tracked shipping is also available as a paid upgrade at checkout, with rates calculated according to the selected service.
Standard shipping: Orders shipped using our standard service are sent via Canada Post oversized lettermail. This economical option does not include tracking, delivery confirmation or guaranteed delivery dates.
important information for ontario customers
Untracked shipments to certain areas of Ontario, particularly central Ontario, have previously taken up to 3–4 weeks to arrive after dispatch.
Please remember that this delivery period is in addition to our 10–15 business day processing time.
If you're ordering for a specific occasion or would prefer tracking information, we strongly recommend selecting a tracked shipping option at checkout.
While many orders arrive sooner, we cannot guarantee delivery dates for untracked shipments.
shipping delays & missing orders
Postal delays can occasionally occur due to weather, service disruptions, seasonal volumes or other circumstances beyond our control.
If your order hasn't arrived within the expected delivery window, please contact us so we can confirm your shipping details and dispatch date.
Untracked shipments do not provide tracking information or delivery confirmation, which limits our ability to investigate their location.
For tracked shipments, we can assist with reviewing tracking information and applicable carrier claims.
Missing-delivery concerns will be reviewed individually in accordance with applicable consumer protection requirements.
damaged products
We take great care when preparing and packaging every order.
If your item arrives damaged, please contact us at info@sandandslateco.ca as soon as possible, ideally within three days of delivery.
Please include your order number and photographs of the damaged product and packaging so we can review the issue and determine an appropriate resolution.
local pickup
Local pickup is not currently available.
international shipping
International shipping rates are calculated at checkout based on destination, package weight and available shipping services.
Delivery times vary by destination and may be affected by customs processing.
duties, taxes & import fees
International orders may be subject to customs duties, taxes and import fees imposed by the destination country.
These charges are generally the customer's responsibility and are not included in our product prices or shipping rates unless otherwise indicated at checkout.
Customs authorities determine applicable charges, and Sand & Slate Co. does not control these fees.
If an international shipment is refused because of unpaid duties or taxes, additional return shipping or processing charges may apply. Any refund will be assessed in accordance with our return policy and applicable laws.
questions?
If you have any questions about shipping or an existing order, please contact us at info@sandandslateco.ca.
We'll do our best to help!
xx
sand & slate co